Policies

Accepted Payment Policy

The reFINEstyle Accepted Payment Policy helps to ensure that Buyers and Sellers are offered safe, convenient payment options. At reFINEstyle we aim to make payment safe, simple, and easy — therefore we only support payment via PayPal (credit card processing through the Seller's internet merchant account).

Thus, Sellers may NOT ask Buyers to:

1. Send cash through the mail
2. Send cash or money orders through instant, point-to-point cash transfer services
3. Mail checks or money orders
4. Pay using online or other payment methods not specifically permitted in this policy

A Violation of the Accepted Payment Policy may result in one of the following:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

Age Policy

Individuals MUST BE at least eighteen (18) years of age to become a Member of reFINEstyle. A Violation of this policy will result in account termination. Individuals under the age of 18 are not legally allowed to enter into contracts. Therefore at reFINEstyle, we do not allow individuals to register as Members until they reach the age of 18. If you believe another member is underage, please report such information through the policy violation page.

Authenticity

reFINEstyle Sellers may not disclaim responsibility for or knowledge of the authenticity or legality of their listed items. It is the Seller’s SOLE RESPONSIBILITY to take steps to ensure the authenticity of their items for listing. In the event a Seller cannot verify authenticity, the Seller is NOT PERMITTED to list the item. It is crucial that our Members do not sell unauthorized replicas of items as such actions are ILLEGAL (and thus are against reFINEstyle’s policies). If a Seller is unsure of the authenticity or legality of an item, the item SHOULD NOT BE LISTED FOR SALE on reFINEstyle.

Bids

Shill bidding is a technique that artificially increases an item’s desirability or price. This practice includes bidding by people related to or known to the Seller, including family Members, roommates, or employees, or any other individuals who may have information about an item that other Members and potential Buyers are not aware of. Because reFINEstyle's goal is to provide a fair marketplace to all, reFINEstyle does NOT PERMIT shill bidding. Please note that shill bidding is also considered illegal many places around the world. It is imperative that you REPORT this activity if you believe or witness someone shill bidding. Please report it to violations@reFINEstyle.com and include the Member's User ID and the item number.

Brand Names

In an effort to prevent our Members from infringing on the intellectual property rights of others, the following guidelines may be helpful. PLEASE NOTE, these guidelines ARE NOT INTENDED TO CONSTITUTE LEGAL ADVICE IN ANY WAY WHATSOEVER. Due to the vast number of products and brands sold in the reFINEstyle marketplace, reFINEstyle cannot be considered an expert regarding intellectual property concerns with each and every item. Further, reFINEstyle cannot offer any brand specific advice. If you have any questions about your item, reFINEstyle recommends that you contact the manufacturer or the appropriate type of legal counsel. A Seller is ultimately responsible for the legality of any item offered for sale on reFINEstyle and the listing describing that item and reFINEstyle ENCOURAGES you to act responsibly. If an item is found to violate any policy your listing may be removed from reFINEstyle. Continued violations on reFINEstyle can lead to the suspension of your account. It is truly in your best interest to create listings that are not legally objectionable.

Guidelines for creating sensible listings:

• Create and maintain control of your own listing content;
• Ensure the accuracy of the statements in your listing;

• Ensure the authenticity of your items and use brand names appropriately; and

  NOTE: Under no circumstances is it appropriate or acceptable in any way to list replicas, fakes, counterfeits, or other illegal copies on reFINEstyle. Further, PLEASE NOTE that under the law, lack of knowledge as to whether or not an item is counterfeit, does not excuse the Seller's liability. It is the Seller's responsibility to ensure the authentic nature of the item sold.

  NOTE: While reFINEstyle does review the items listed on our site prior to posting, we are NOT experts in each and every product sold, therefore, reFINEstyle IS IN NO WAY RESPONSIBLE for items posted on the site. All items posted by the Seller are the SOLE responsibility of the Seller. The purpose of the reFINEstyle 24-hour Checkpoint is to ensure the requisite data is complete and that photographs are of the appropriate quality such that they are clear and easy to view for potential Buyers.

Buy It Now

If a Seller offers the "Buy It Now" option, the Buyer may purchase it directly from the Seller, foregoing the bidding process, at a price set by the Seller.

Buyers

reFINEstyle Buyers should bid responsibly and always pay for purchases.

Buyer Guidelines: As a Buyer, you are responsible for reviewing and understanding all reFINEstyle policies (including our detailed User Agreement).

reFINEstyle Policy Intent (including but not limited to):

• Comply with applicable laws and regulations for a safe trading environment;
• Minimize the Buyers and Sellers risk;
• Provide equal opportunity to all reFINEstyle Buyers;
• Provide a superior buying experience; and
• Support reFINEstyle marketplace values.

Buyer Responsibilities:

• Commit to paying for the item you win, regardless of whether you purchased it with or without a bidding feature. PLEASE NOTE, each bid is a BINDING CONTRACT to buy if you win the item. It is your responsibility to familiarize yourself and understand any and all penalties related to non-payment. Please see the reFINEstyle Unpaid Item Policy.
• A Buyer may only use the Bid Retraction option for qualifying circumstances. This feature shall not, under any circumstances, be used to manipulate the bidding process.
• A Buyer must use the Use Buy It Now feature if the Buyer is connected in ANY way to the Seller since such potential Buyers may have information related to the listed item that is not available to other potential Buyers.
• NOTE: Sellers are not allowed to bid on their own item. Engaging in shill bidding to artificially increase an item’s price violates reFINEstyle policies and may be against the law.

Violation of the reFINEstyle Buyer policies could result in a variety of actions, including:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

For more information and to further understand reFINEstyle's rules for Sellers, see reFINEstyle Rules for Sellers.

Canceling Bids

As a general rule, reFINEstyle does NOT support retracting a bid or bid cancellation. Generally, only reFINEstyle can cancel a bid and said cancellation will generally only be granted in certain instances, for example, if the potential Buyer makes a clerical error or typo when bidding.

Cash Payments

reFINEstyle does NOT accept cash payments. Please see our Accepted Payment Policy for more information.

Checks for Payment

reFINEstyle does NOT accept checks for payment. Please see our Accepted Payment Policy for more information.

Circumventing Fees

You must stay in good standing and current with your fees due to reFINEstyle, no exceptions. Further, it is NOT permissible to take the following actions in an effort to circumvent feeds owed to reFINEstyle.

It is NOT acceptable to:

• Make offers outside of reFINEstyle; or
• Place email, phone or contact information in the listing.

It is important that reFINEstyle offers a reliable experience, therefore we do NOT support listings that avoid fees as this risks resulting in a poor buying experience and puts put Sellers who pay their fees at a disadvantage. Every listing impacts reFINEstyle marketplace trust. While offers to buy or sell outside of reFINEstyle may not all be made with the intent to commit fraud, there is certainly a level of risk involved.

Clothing: Used and/or Pre-Owned

reFINEstyle's core focus is supporting a marketplace for selling pre-owned or used clothing items. Used or pre-owned clothing (listed in an acceptable category) can be listed on reFINEstyle as long as it has been cleaned and the listing clearly states (through the condition category) that the clothing is used. reFINEstyle Buyers and Sellers must follow all laws and government health codes. We do NOT allow the sale of used undergarments or underwear.

Please see the reFINEstyle condition categories, to ensure you are listing your item in the appropriate category:

• "Tags On": Items brand new, never been worn, with the tags on
• "One Timer": Items only worn one time
• "Gently Worn": Items only worn a handful of times (worn 2-10 times)
• "Old Favorite": Items worn multiple times / item in good condition

Please Note:

• No stains, rips, tears;
• Items must be clean (dry-cleaned when applicable), wrinkle free, missing no buttons;

Alternations: Specifically report ALL alterations

Commitment

reFINEstyle's Commitment: Fashion aficionados are invited to experience reFINEstyle.com. Buyers have the opportunity to acquire designer labels at incredible values. Sellers can take advantage of an easy-to-use, low-cost method to sell unwanted items at the best prices possible. reFINEstyle.com is an exciting on-line fashion community and marketplace for new and pre-owned luxury apparel offered at unbeatable prices. Designer labels available at ReFINEstyle.com include: Tory Burch, 7 For All Mankind, Alice and Olivia, Diane Von Furstenberg, Dior, Ralph Lauren, Gucci, Burberry, Marc by Marc Jacobs, Cynthia Steffe, DKNY, Juicy Couture, Tadashi, Trina Turk, Three Dots, Theory, among many others. reFINEstyle is a true marketplace whereby we respect and appreciate your ideas. We continually work to enhance reFINEstyle for the benefit of our Membership (please note we do consider all unsolicited idea submissions non-binding).

Condition: Gently Worn

A descriptive term used to describe listed merchandise that has been worn only a handful of times (worn 2-10 times).

Contact Information

Membership identity is a pillar of the reFINEstyle marketplace and any threats or misuse thereof will be handled seriously and with the utmost respect. In return, we expect reFINEstyle Members to treat member identity with the same level of heightened importance.

With regard to identity, a Member:

• May not misrepresent their identities.
• Must provide valid and complete contact information and must have a valid email address.
• May not publish the contact information of other Members in an online public area.
• Must choose their User ID according to reFINEstyle rules.
• Shall NOT provide ANY false or incomplete contact information. If you suspect a reFINEstyle Member is using false contact information, please report it.
• Shall NOT publish the contact information of another reFINEstyle Member in any online or public area. If you suspect a reFINEstyle Member has published the contact information of another reFINEstyle Member, please report it.

Copyrights

A copyright is the legal protection given in the United States to original works of authorship and prevents others from using the work without permission. PLEASE NOTE, reFINEstyle in NO WAY INTENDS TO GIVE YOU LEGAL ADVICE. Due to the vast number of products and brands sold in the reFINEstyle marketplace, reFINEstyle cannot be considered an expert regarding copyrights or any intellectual property concerns with each and every item listed and sold. Further, reFINEstyle cannot offer any brand specific advice. If you have any questions about your item and whether you can sell them on reFINEstyle, reFINEstyle recommends that you contact the manufacturer or seek the advice of appropriate type of legal counsel.

Counterfeits

Authenticity is of utmost importance to reFINEstyle, therefore Sellers may not disclaim knowledge of, or responsibility for, the authenticity or legality of the items offered in their listings. Under no circumstances is it appropriate or acceptable in any way to list replicas, fakes, counterfeits, or other illegal copies on reFINEstyle. Further, PLEASE NOTE that under the law, lack of knowledge as to whether or not an item is counterfeit, does not excuse the Seller's liability. It is the Seller's responsibility to ensure the authentic nature of the item sold. If a Seller cannot verify the authenticity of an item, the Seller is not permitted to list it. reFINEstyle does support listing items that bear a company's official brand name or logo as long as the products were made or officially endorsed by that company.

Communication

reFINEstyle Members are permitted to contact one another through the reFINEstyle protected email system ("Contact a Member" or "Ask Seller a Question").

Communication with other reFINEstyle Members:

• Members shall not to misuse the email forwarding system
• Members shall not send unsolicited email (spam)
• Members shall not email threats to other Members

The intent of these functions is to foster effective communication between Members. Any violation of these policies may result in a range of actions including:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

Credit cards

Please see the reFINEstyle Accepted Payment Policy for more information.

Description Theft

reFINEstyle Members are not allowed to use another user's pictures without the owner's permission.

Emails

Invalid Email Address:

A Member must ALWAYS maintain a valid, working email address on file so that the Member can be contacted by reFINEstyle or other reFINEstyle Members for the duration of the Member's active account. If spam filters prevent messages from reFINEstyle or its Members from reaching the member, reFINEstyle considers this to be an invalid address. reFINEstyle Members must take the steps necessary to ensure their account is valid and working.

Offensive Content, Spam or Threats:

reFINEstyle Members are permitted to contact one another through the reFINEstyle protected email system ("Contact a Member" or "Ask Seller a Question").

Communication with other reFINEstyle Members:

• Members shall not to misuse the email forwarding system
• Members shall not send unsolicited email (spam)
• Members shall not email threats to other Members

The intent of these functions is to foster effective communication between Members. Any violation of these policies may result in a range of actions including:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

False Policy Violations Reports

reFINEstyle Members shall not abuse the reporting process and are expected to report truthful policy violations with the intent of addressing known or suspected violations of reFINEstyle policy.

Feedback

Feedback provided on the reFINEstyle site represents each individual user's reputation. Buyers and Sellers, through positive, negative, and neutral ratings and comments, are given a feedback score. For Sellers, this information is displayed in the Seller information area on each listing and is intended to promote trust between Buyers and Sellers which ultimately highlights Members who consistently transact business with respect, honesty, and fairness. Please note that reFINEstyle reserves the right to remove any content as it deems appropriate.

Feedback Help Topics

How Feedback works: After each transaction is completed, Buyers and Sellers are able to rate one another by leaving Feedback scores and comments. Feedback consists of a rating and a brief comment. reFINEstyle recommends reviewing a Member’s Feedback profile before deciding whether to sell, purchase or bid on an item. The Feedback rating is in NO WAY considered a guarantee on behalf of reFINEstyle but is merely meant to serve as a helpful guideline for reFINEstyle Members.

Why Provide Feedback? After buying or selling and item on reFINEstyle's site, both trading partners will be asked to document Feedback on the experience. Overtime, Members of the community will develop a Feedback profile that can serve as an integral part of ensuring trust and increasing goodwill within the reFINEstyle marketplace.

How are Feedback Scores Calculated? Buyers and Sellers can opt to rate each other by leaving Feedback after each transaction. Both Buyers and Sellers will receive an email soliciting Feedback 7 business days following a completed transaction. Both buyers and sellers rate each other on a 5 point scale, at reFINEstyle our rating system is based on 5 high heels (5 high heels being best - as a girl always needs more shoes!). When a buyer rates a seller (or vice versa) the buyer gives the seller 1-5 high heels on each of the feedback criteria areas. The buyer also has the option to leave a comment regarding the experience with the seller, and designate the experience as positive, neutral, or negative. The general feedback score (which is the aggregate or average score of all ratings provided on the seller) is displayed on the user profile as 1 to 5 pink high heels. Additionally within a user's profile itemized scores are provided (by question) for each feedback criteria area and comments along with positive, neutral or negative indicators are also displayed.

The reFINEstyle Feedback Scale is determined by the following:

• Seller Feedback Criteria:
  • Item was shipped as described
  • Seller communicated effectively
  • Shipping was handled in a timely manner, item arrived within 5-7 business days
• Buyer Feedback Criteria:
  • Payment received in a timely manner
  • Serious buyer

Considerations for Leaving Feedback: Please keep in mind that Feedback becomes a permanent part of a Member's record. reFINEstyle recommends that Members contact each other to resolve issues before leaving neutral or negative Feedback. It is critical to leave fair, fact-based, feedback related to specific transactions.

Who can leave Feedback? Only registered reFINEstyle Members with active accounts can leave Feedback. In some situations, reFINEstyle can remove Feedback at its sole discretion.

Fees

The final sale price is listed on the item detail page, this includes the final sale price to be paid by the buyer. reFINEstyle.com does not charge buyers a fee for purchase of items.

Seller fees can be obtained by contacting the reFINEstyle.com team at join@refinestyle.com.

HTML in Listings

reFINEstyle does not permit the use of HTML and JavaScript functions in member listings, or on reFINEstyle.

Identity Rules

Membership identity is a pillar of the reFINEstyle marketplace and any threats or misuse thereof will be handled seriously and with the utmost respect. In return, we expect reFINEstyle Members to treat member identity with the same level of heightened importance.

With regard to identity, a Member:

• May not misrepresent their identities.
• Must provide valid and complete contact information and must have a valid email address.
• May not publish the contact information of other Members in an online public area.
• Must choose their User ID according to reFINEstyle rules.
• Shall NOT provide ANY false or incomplete contact information. If you suspect a reFINEstyle Member is using false contact information, please report it.
• Shall NOT publish the contact information of another reFINEstyle Member in any online or public area. If you suspect a reFINEstyle Member has published the contact information of another reFINEstyle Member, please report it.

Importing Goods into the United States

Members importing goods into the United States from another country are responsible for ensuring that the importation of that type of product complies with applicable U.S. laws.

Legal Listings (Sensible Listings)

In an effort to prevent our Members from infringing on the intellectual property rights of others, the following guidelines may be helpful. PLEASE NOTE, these guidelines ARE NOT INTENDED TO CONSTITUTE LEGAL ADVICE IN ANY WAY WHATSOEVER. Due to the vast number of products and brands sold in the reFINEstyle marketplace, reFINEstyle cannot be considered an expert regarding intellectual property concerns with each and every item. Further, reFINEstyle cannot offer any brand specific advice. If you have any questions about your item, reFINEstyle recommends that you contact the manufacturer or the appropriate type of legal counsel. A Seller is ultimately responsible for the legality of any item offered for sale on reFINEstyle and the listing describing that item and reFINEstyle ENCOURAGES you to act responsibly. If an item is found to violate any policy your listing may be removed from reFINEstyle. Continued violations on reFINEstyle can lead to the suspension of your account. It is truly in your best interest to create listings that are not legally objectionable.

Guidelines for creating sensible listings:

• Create and maintain control of your own listing content;
• Ensure the accuracy of the statements in your listing;

• Ensure the authenticity of your items and use brand names appropriately; and

  NOTE: Under no circumstances is it appropriate or acceptable in any way to list replicas, fakes, counterfeits, or other illegal copies on reFINEstyle. Further, PLEASE NOTE that under the law, lack of knowledge as to whether or not an item is counterfeit, does not excuse the Seller's liability. It is the Seller's responsibility to ensure the authentic nature of the item sold.

  NOTE: While reFINEstyle does review the items listed on our site prior to posting, we are NOT experts in each and every product sold, therefore, reFINEstyle IS IN NO WAY RESPONSIBLE for items posted on the site. All items posted by the Seller are the SOLE responsibility of the Seller. The purpose of the reFINEstyle Data Checkpoint and Review is to ensure the requisite data is complete and that photographs are of the appropriate quality such that they are clear and easy to view for potential Buyers.

A Seller must not utilize any techniques to circumvent or avoid reFINEstyle fees or dilute the integrity of the reFINEstyle marketplace. Thus, Sellers cannot, among other things, do any of the following actions:

• Offer the opportunity through reFINEstyle to purchase the item or other merchandise outside of reFINEstyle.
• Solicit Buyers to use payment methods not specifically permitted by reFINEstyle (payment methods other then PayPal).
• Use profanity in a listing.

Mailing Lists and Personal Information

reFINEstyle does not permit the sale of names, addresses, phone numbers, email addresses or personal identifying information. Any tools or software specifically designed to send unsolicited commercial messages (UCE or "spam") will not be permitted on reFINEstyle.

Marketplace

reFINEstyle is a strong marketplace and we encourage Members to interact. When publishing content, particularly individual commentary or opinion, it is imperative for Members to respect one another. Published Marketplace content is SOLELY the opinion and responsibility of the person posting the content. Content that contains or promotes hate, illegal acts, violence, or racial intolerance (or organizations dedicated to such notions) is, without exception, strictly prohibited.

Members

• Rules for Buyers
• Rules for Members
• Rules for Sellers

Rules for Members

reFINEstyle does its very best to keep our marketplace safe. In furtherance of this goal, the following rules and policies were created to protect you and the marketplace and apply to all reFINEstyle Members. Buyers and Sellers must know, understand, and adhere to the rules set forth by reFINEstyle.

reFINEstyle Members shall not

• Use profanity on the site or treat other Members with disrespect;
• Interfere with the reFINEstyle.com website;
• Infringe on reFINEstyle copyrights or intellectual property;
• Continue to use reFINEstyle if the Member account is suspended or if Membership rights are revoked;
• Make outside offers or side transactions to buy or sell items outside of reFINEstyle.

Please note that in addition to the applicable Membership rules, there are specific reFINEstyle rules related to Feedback, Buying, and Selling. Please ensure you are familiar with these additional policies.

Reporting Policy Violations: Simply locate and review the policy that pertains to the purported violation. From the policies page, follow the instructions to report a violation. You need only report a case ONE TIME.

Membership Requirements

• Must be 18 years of age.
• May not misrepresent their identities.
• Must provide valid and complete contact information and must have a valid email address.
• May not publish the contact information of other Members in an online public area.
• Must choose their User ID according to reFINEstyle rules.

False or missing contact information

• Falsifying or omitting contact information such as a member’s name, address, and/or telephone number when setting up your account on reFINEstyle is not permitted. Members must have valid contact information; it is not permitted to use fax or disconnected numbers as a telephone number. If you suspect a member of reFINEstyle is using false contact information, please report it.

Policy on publishing contact information

• Publishing contact information of another marketplace member, from reFINEstyle, in any online public area is not permitted. If you experience a violation of this policy, please report it immediately.

Non-Paying Buyer

Policy on unpaid items:

Buyers are required to pay for items that they commit to purchase. For all purchased items, Buyer automatically enters into a legally binding contract to purchase the item from the Seller (including both the Buy it Now and Bidding features). reFINEstyle requires that Buyers pay Sellers for any items they commit to purchase. Please also note, reFINEstyle strongly recommends Sellers file appropriate action with PayPal, to protect their transactions.

Note: If a Buyer violates this policy multiple times, particularly if violations occur within a short period of time, the Member’s account may be restricted or suspended indefinitely at the sole discretion of reFINEstyle.

Reporting Policy Violations: Simply locate and review the policy that pertains to the purported violation. From the policies page, follow the instructions to report a violation. You need only report a case ONE TIME.

Offers Outside of reFINEstyle

Offers to buy or sell listed items outside of the reFINEstyle website are not permitted as these offers are a potential fraud risk for both Buyers and Sellers and circumvent reFINEstyle's fees.

Old Favorite

A descriptive term used to describe listed merchandise that has been worn more than ten (10) times but is still in excellent condition.

Online ID

A Username (or "User ID") is the unique name that Members use to identify themselves on reFINEstyle. Upon setting up an account, Members should choose a User ID that they will remember. User IDs may not be profane, obscene, or violate any reFINEstyle guidelines and may not be an email address or Web address (URL) or represent an email address or Web address.

Outside Offers

Offers to buy or sell outside of reFINEstyle.

Payments

The reFINEstyle Accepted Payment Policy helps to ensure that Buyers and Sellers are offered safe, convenient payment options. At reFINEstyle we aim to make payment safe, simple, and easy – therefore we only support payment via PayPal (credit card processing through the Seller’s internet merchant account).

Thus, Sellers may NOT ask Buyers to:

• Send cash through the mail
• Send cash or money orders through instant, point-to-point cash transfer services
• Mail checks or money orders
• Pay using online or other payment methods not specifically permitted in this policy

A Violation of the Accepted Payment Policy may result in one of the following:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

PayPal Payments

reFINEstyle works to ensure a safe and fair trading environment. We require that Sellers who offer PayPal as a payment option in their reFINEstyle listings must accept card funded payments. By supporting this policy and the use of PayPal we can ensure a consistent user experience and a fair and level playing field for all Buyers and Sellers on reFINEstyle.

Privacy Policy

The policies reFINEstyle adheres to with respect to Member privacy.

Prohibited and Restricted Items

reFINEstyle strongly recommends that Sellers review the accepted reFINEstyle designers as clearly outlined on the list application.

Counterfeit, replicas or unauthorized copies of items:

• reFINEstyle does accept items that bear a company's official name brand or logo, as long as the products were made, or officially endorsed, by that company.
• For a safer transaction and in an effort to protect against illegal actions, reFINEstyle does NOT allow listings for counterfeit, fake, replicas, or unauthorized copies of items as such sale potentially infringes upon a copyright or trademark.

reFINEstyle STRONGLY encourages Members to report listings that offer counterfeit items or replicas.

reFINEstyle

Name and Logo:

• The reFINEstyle Name: It is usually permissible for Members to refer to reFINEstyle in a descriptive manner on your website, in item listings or in advertisements. For example, a Member is permitted to state that "I sell on reFINEstyle." It is not appropriate or accepted to refer to reFINEstyle in any way that might lead someone to believe that your company or site is sponsored by, affiliated with, or otherwise endorsed by reFINEstyle.
• The reFINEstyle Logo: The reFINEstyle name and logo are protectable in the United States. reFINEstyle does not permit the use of the reFINEstyle logo by third parties unless an individual has a written license agreement with reFINEstyle. Use of the reFINEstyle logo without permission from reFINEstyle, LLC. is NOT permitted.

Return Policy

Return policies are unique to each item sold, and are determined by the seller (if available). Please review the item listing page in detail for information regarding returns unique to each item. reFINEstyle urges you to select merchandise with care. If you have any questions before buying an item, reFINEstyle strongly encourages Members to communicate. Please note before buying that items may or may not be eligible for return based on the sellers policy.

Rules for Buyers Overview

reFINEstyle Buyers should bid responsibly and always pay for purchases.

Buyer Guidelines: As a Buyer, you are responsible for reviewing and understanding all reFINEstyle policies (including our detailed User Agreement). reFINEstyle Policy Intent (including but not limited to):

• Comply with applicable laws and regulations for a safe trading environment;
• Minimize the Buyers and Sellers risk;
• Provide equal opportunity to all reFINEstyle Buyers;
• Provide a superior buying experience;
• Support reFINEstyle marketplace values.

Buyer Responsibilities:

• Commit to paying for the item you win, regardless of whether you purchased it with or without a bidding feature. PLEASE NOTE, each bid is a BINDING CONTRACT to buy if you win the item. It is your responsibility to familiarize yourself and understand any and all penalties related to non-payment. Please see the reFINEstyle Unpaid Item Policy.
• A Buyer may only use the Bid Retraction option for qualifying circumstances. This feature shall not, under any circumstances, be used to manipulate the bidding process.
• A Buyer must use the Use Buy It Now feature if the Buyer is connected in ANY way to the Seller since such potential Buyers may have information related to the listed item that is not available to other potential Buyers.
• NOTE: Sellers are not allowed to bid on their own item. Engaging in shill bidding to artificially increase an item’s price violates reFINEstyle policies and may be against the law.

Violation of the reFINEstyle Buyer policies could result in a variety of actions, including:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

For more information and to further understand reFINEstyle’s rules for Sellers, see reFINEstyle Rules for Sellers.

Rules for Sellers Overview

reFINEstyle rules and policies help to create a safe, fair and enjoyable trading environment for all Members. As a reFINEstyle Seller, you are responsible for reviewing and understanding reFINEstyle’s selling policies and all applicable laws and regulations as outlined in the User Agreement.

Policies and guidelines for selling an item involve:

• Permissible Items — Documents proper items to be listed. Before you listing an item, reFINEstyle recommends reviewing the reFINEstyle’s Permissible Items policy to determine whether it is permissible to sell such item.
• Listing practices — Documents impermissible listing actions. Note that reFINEstyle’s listing policies also include prohibiting any practices designed or intended to circumvent reFINEstyle fees. reFINEstyle recommends you familiarize yourself with reFINEstyle's listing policies before posting an item.
• Sale Completion — Documents impermissible transaction practices. For policy and examples, see also Seller Non-performance.

Violations of reFINEstyle policies may result in, among other things, one or more of the following actions:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

Violation of Policy Procedure:

If a policy violation occurs, reFINEstyle emails the Seller and all current bidders to inform all parties that a listing has been ended. Hence, familiarizing yourself with reFINEstyle's selling policies before list an item is critical as doing so may help to avoid any unintentional violations of reFINEstyle policies (including applicable laws). Selling policies are frequently updated to ensure current compliance and reFINEstyle recommends that you review such policies regularly.

For your quick reference, the following are commonly referenced policy violations:

• Seller Non-performance — reFINEstyle Sellers must honor the Transaction Contract. Sellers must not fail to deliver an item for which payment was accepted, misrepresent an item by not meeting the terms and item description outlined in the listing, or refuse to accept payment for an item at the end of a successful sale.
• Shill Bidding — reFINEstyle Sellers must not bid on their own item or have family members, roommates or employees bid on their item.
• Tax Policy — Sellers are responsible for paying relevant fees and taxes.
• Outside Transactions— Buyers and Sellers are not to buy or sell listed items outside of reFINEstyle.com.

Security

reFINEstyle does its very best to keep the marketplace safe. As a team, we work to ensure Members can safely trade. Through reFINEstyle’s development and enforcement of rules and policies we foster trust between Members. The reFINEstyle team works hard behind the scenes to prevent fraud in the event an issue arises. Our rules and policies aim to encourage open, honest transactions that create economic opportunities for our Members.

Sellers

reFINEstyle rules and policies help to create a safe, fair and enjoyable trading environment for all Members. As a reFINEstyle Seller, you are responsible for reviewing and understanding reFINEstyle’s selling policies and all applicable laws and regulations as outlined in the User Agreement.

Policies and guidelines for selling an item involve:

• Permissible Items — Documents proper items to be listed. Before you listing an item, reFINEstyle recommends reviewing the reFINEstyle’s Permissible Items policy to determine whether it is permissible to sell such item.
• Listing practices— Documents impermissible listing actions. Note that reFINEstyle’s listing policies also include prohibiting any practices designed or intended to circumvent reFINEstyle fees. reFINEstyle recommends you familiarize yourself with reFINEstyle's listing policies before posting an item.
• Sale Completion — Documents impermissible transaction practices. For policy and examples, see also Seller Non-performance.

Violations of reFINEstyle policies may result in, among other things, one or more of the following actions:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

Violation of Policy Procedure: If a policy violation occurs, reFINEstyle emails the Seller and all current bidders to inform all parties that a listing has been ended. Hence, familiarizing yourself with reFINEstyle's selling policies before list an item is critical as doing so may help to avoid any unintentional violations of reFINEstyle policies (including applicable laws). Selling policies are frequently updated to ensure current compliance and reFINEstyle recommends that you review such policies regularly.

For your quick reference, the following are commonly referenced policy violations:

• Seller Non-performance — reFINEstyle Sellers must honor the Transaction Contract. Sellers must not fail to deliver an item for which payment was accepted, misrepresent an item by not meeting the terms and item description outlined in the listing, or refuse to accept payment for an item at the end of a successful sale.
• Shill Bidding — reFINEstyle Sellers must not bid on their own item or have family members, roommates or employees bid on their item.
• Tax Policy —Sellers are responsible for paying relevant fees and taxes.
• Outside Transactions — Buyers and Sellers are not to buy or sell listed items outside of reFINEstyle.com.

Seller Ratings

reFINEstyle expects Sellers to consistently provide superior service. Buyers and Sellers are expected to honor contractual commitments. For Sellers, this contract includes formal and sensible requirements such as strong service to Buyers. Actions to the contrary may result in negative or neutral Feedback or low Seller ratings. Please refer to our Feedback policy for additional information.

Shill Bidding

Involves situations whereby Members use techniques to artificially increase an items price.

Site Interference

Interference or attempts thereof, with reFINEstyle's site is a serious offense and is not permitted. Members using the reFINEstyle site may only modify or add content in those areas specifically designated for Member and all content must adhere to reFINEstyle policies. It is not permissible under any circumstance for a user block, obscure, overwrite or modify any reFINEstyle-generated content or pages. Violations of this policy may result in a range of actions.

Site Outage

reFINEstyle’s highest priority is its Members’ trading success and we are 100% committed to providing Members with a positive trading experience. If situations of site outage occur, the reFINEstyle executive team will work to resolve such challenges immediately. Notifications of such instances will be sent to Members.

Stolen Property

reFINEstyle forbids the sale of stolen property, which violates state, federal and international law, as such we strongly supports law enforcement efforts to recover stolen property that is listed on reFINEstyle, and we urges the prosecution of those responsible for knowingly attempting to sell such items on reFINEstyle.

Suspended Users

reFINEstyle Members whose account is suspended lose all Membership privileges and are not permitted to participate on reFINEstyle by using the existing suspended account or to register new accounts. Suspension from the site may be for a specific fixed length of time, indefinite, or permanent. Suspensions remain in effect until individuals are notified by reFINEstyle directly in you’re my reFINEstyle messages. This message will explain why your account was suspended and the steps you can take to resolve the problem.

Violations of this policy may result in a range of actions, including:

• Listing cancellationForfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

Tags-On

A descriptive term used to describe brand new, never worn clothing when posting merchandise.

User Agreement/Terms and Conditions

This is an agreement that each Member must agree to when creating an account and conducting trades in the reFINEstyle marketplace.

Trademarks

What is a trademark? A trademark is a name or logo used by a company to identify its goods or services. For example, reFINEstyle® is the name of our company and it is also a trademark used on our site. Trademarks need not be registered to be protected. Trademark laws are primarily designed to protect consumers from confusing one company's goods or services with those of another.

What is trademark infringement? Trademark infringement usually involves using someone's trademark on a good or service in a way that may confuse others about the source or affiliation of the goods or services.

PLEASE NOTE, reFINEstyle in NO WAY INTENDS TO GIVE YOU LEGAL ADVICE. Due to the vast number of products and brands sold in the reFINEstyle marketplace, reFINEstyle cannot be considered an expert regarding copyrights or any intellectual property concerns with each and every item listed and sold. Further, reFINEstyle cannot offer any brand specific advice. If you have any questions about your item and whether you can sell them on reFINEstyle, reFINEstyle recommends that you contact the manufacturer or seek the advice of appropriate type of legal counsel.

Trading Geographies Supported

reFINEstyle supports trading within the continental United States only.

Transaction Interference

Any situations whereby interference in a transaction occurs.

Violations

reFINEstyle understands it can be difficult to know when to report a potential offense. reFINEstyle recommends the following if you encounter a suspicious listing or if a member’s behavior appears to violate our policies:

First, make sure that the offense is something that we will investigate: In general, reFINEstyle investigates listings or actions that violate our policies.

To report the offense: Proceed to the policies page, and follow the steps on the file a report page. When you contact us, please include detailed information we will need to investigate, plus any relevant emails with full descriptions in the subject line.

Commonly Investigated Violations:

Feedback Violations:

• Feedback Extortion: Involves situations where Members threaten others with neutral of negative feedback or when Members attempt to require that specific feedback be left.
• Feedback Manipulation: Involves situations in which Members artificially inflate their feedback and the feedback of others.
• Feedback Abuse: Using profanities, abusive language or other text that violates our policies.

Buying Violations:

• Transaction Interference: Any situations whereby interference in a transaction occurs.
• Outside Offers : Offers to buy or sell outside of reFINEstyle.
• Unpaid Items: Involves situations when Members fail to pay for an item.
• Shill Bidding: Involves situations whereby Members use techniques to artificially increase an items price.

Selling Violations:

• Seller Non-Performance: When Sellers to do not complete transaction to Buyer satisfaction.
• Listing Violations: When Sellers misrepresent items or list prohibited items.
• Outside Offers: Offers to buy or sell outside of reFINEstyle.
• Circumventing Fees: Selling items outside of reFINEstyle.
• Shill Bidding: Involves situations whereby Members use techniques to artificially increase an items price.

Contact Information and Identity Violations:

• Misrepresentation of Identity: When Members misrepresent themselves.
• False or Missing Contact Information: When Members falsify or omit to provide complete contact information.
• Invalid and dead email addresses
• Underage User

Miscellaneous Violations:

• Interference with reFINEstyle's site and/or Operations: Members may only add or modify content in areas specifically designated for Member use.
• Sending Spam: Members may not send unsolicited messages to other community Members.
• Email Threats: Members may not threaten other Members via email.
• Publishing Contact Information: Members shall not publish another Member’s contact information.
• Profanity or Patently Offensive Language: Members shall not use profane or patently offensive language.

What reFINEstyle Will Not Investigate: We do not investigate misunderstandings, inability to communicate, and/or interpersonal disputes.

Investigative Results: Because reFINEstyle respects the privacy of our Members, we do not discuss the results of investigations in detail. However, in some situations, we may contact you to inform you that an investigation is complete. To ensure we are just and fair, before taking action against a Member, we do consider the specific circumstances of the violation and the Member’s history with reFINEstyle. Action for discipline can range from a formal warning to account suspension, and can include limits on Seller activity. Out of fairness, if a violation complaint is not proven, we will not take action.

Reporting Policy Violations: Simply locate and review the policy that pertains to the purported violation. From the policies page, follow the instructions to report a violation. You need only report a case ONE TIME.

After Report is Received:

• reFINEstyle will consider the circumstances of alleged policy violations and the Member’s trading record before taking action.
• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

• If a complaint cannot be proved with reasonable certainty, reFINEstyle reserves the right take no action.
• Due to privacy issues, reFINEstyle will not discuss results of investigations.

Reserve Price

The reserve price is the lowest price at which a seller is willing to sell an item in a listing. If the highest bid does not meet the reserve price, then the seller is under no obligation to sell the item to the bidder.

Worn Once

This is a descriptive term used to describe posted merchandise that has only been worn once.

Membership Rules (Detail)

reFINEstyle does its very best to keep our marketplace safe. In furtherance of this goal, the following rules and policies were created to protect the marketplace and apply to all reFINEstyle Members. Buyers and Sellers must know, understand, and adhere to the rules set forth by reFINEstyle.

reFINEstyle Members shall not:

• Use profanity on the site or treat other Members with disrespect;
• Interfere with the reFINEstyle.com website;
• Infringe on reFINEstyle copyrights or intellectual property;
• Continue to use reFINEstyle if the Member account is suspended or if Membership rights are revoked;
• Make outside offers or side transactions to buy or sell items outside of reFINEstyle.

Please note that in addition to the applicable Membership rules, there are specific reFINEstyle rules related to Feedback, Buying, and Selling. Please ensure you are familiar with these additional policies.

Reporting Policy Violations: Simply locate and review the policy that pertains to the purported violation. From the policies page, follow the instructions to report a violation. You need only report a case ONE TIME.

Countries Serviced

Currently reFINEstyle.com services transactions in the US, and the website is applicable to US citizens. Please check back soon as reFINEstyle.com expects to extend our reach in the near term.

Rules and Policies for Selling Items (Detail)

reFINEstyle rules and policies help to create a safe, fair and enjoyable trading environment for all Members. As a reFINEstyle Seller, you are responsible for reviewing and understanding reFINEstyle’s selling policies and all applicable laws and regulations as outlined in the User Agreement.

Policies and guidelines for selling an item involve:

• Permissible Items — Documents proper items to be listed. Before you list an item, reFINEstyle recommends reviewing the reFINEstyle’s Permissible Items policy to determine whether it is permissible to sell such item.

Violations of reFINEstyle policies may result in, among other things, one or more of the following actions:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

Violation of Policy Procedure:

If a policy violation occurs, reFINEstyle emails the Seller and all current bidders to inform all parties that a listing has been ended. Hence, familiarizing yourself with reFINEstyle's selling policies before list an item is critical as doing so may help to avoid any unintentional violations of reFINEstyle policies (including applicable laws). Selling policies are frequently updated to ensure current compliance and reFINEstyle recommends that you review such policies regularly.

For your quick reference, the following are commonly referenced policy violations:

Seller Non-performance — reFINEstyle Sellers must honor the Transaction Contract. Sellers must not fail to deliver an item for which payment was accepted, misrepresent an item by not meeting the terms and item description outlined in the listing, or refuse to accept payment for an item at the end of a successful sale.

Shill Bidding — reFINEstyle Sellers must not bid on their own item or have family members, roommates or employees bid on their item.

Tax Policy — Sellers are responsible for paying relevant fees and taxes.

Outside Transactions — Buyers and Sellers are not to buy or sell listed items outside of reFINEstyle.com.

Sales Tax

Sales Tax is included in the listed price unless otherwise specified by the seller.

Unpaid Items Policy

Buyers are required to make payment on items won within 4 days of winning an item. Buyers are required to pay for items that they commit to purchase. Regardless of the method of purchase, whether Buy It Now or Bidding, Buyer automatically enters into a legally binding contract to purchase the item from the Seller. reFINEstyle requires that Buyers pay Sellers for any items they commit to purchase. Remember that you commit to pay when you buy or bid successfully on an item, if you don't pay for an item within 4 days of winning it, an unpaid item ticket may be recorded. Repeated unpaid items can result in your account being restricted or suspended.

NOTE: If a Buyer violates this policy multiple times, particularly if violations occur within a short period of time, the Member's account may be restricted or suspended indefinitely at the sole discretion of reFINEstyle.

Reporting Policy Violations: Simply locate and review the policy that pertains to the purported violation. From the policies page, follow the instructions to report a violation. You need only report a case ONE TIME.

Rules for reFINEstyle Buyers (Detail)

reFINEstyle Buyers should bid responsibly and always pay for purchases.

Buyer Guidelines: As a Buyer, you are responsible for reviewing and understanding all reFINEstyle policies (including our detailed User Agreement).

reFINEstyle Policy Intent (including but not limited to):

• Comply with applicable laws and regulations for a safe trading environment;
• Minimize the Buyers and Sellers risk;
• Provide equal opportunity to all reFINEstyle Buyers;
• Provide a superior buying experience; and
• Support reFINEstyle marketplace values.

Buyer Responsibilities:

• Commit to paying for the item you win, regardless of whether you purchased it with or without a bidding feature. PLEASE NOTE, each bid is a BINDING CONTRACT to buy if you win the item. It is your responsibility to familiarize yourself and understand any and all penalties related to non-payment. Please see the reFINEstyle Unpaid Item Policy.
• A Buyer may only use the Bid Retraction option for qualifying circumstances. This feature shall not, under any circumstances, be used to manipulate the bidding process.
• A Buyer must use the Use Buy It Now feature if the Buyer is connected in ANY way to the Seller since such potential Buyers may have information related to the listed item that is not available to other potential Buyers.
• NOTE: Sellers are not allowed to bid on their own item. Engaging in shill bidding to artificially increase an item’s price violates reFINEstyle policies and may be against the law.

Violation of the reFINEstyle Buyer policies could result in a variety of actions, including:

• Listing cancellation
• Forfeiture of associated fees on cancelled listings
• Limitation of Membership account
• Limitation of Membership rights
• Membership account suspension
• Membership rights revoked

For more information and to further understand reFINEstyle's rules for Sellers, see reFINEstyle Rules for Sellers.

Disclaimer for Item Conditions

Please note, as reFNEstyle enables the sale of used designer items at prices far below new market values. By purchasing used designer items, you acknowledge that you are aware of the following:

• All items are sold as is.
• Items may have flaws, including but not limited to stains, scuffs, snags, and marks.
• Items are used and most likely have been previously worn, unless otherwise indicated.
• Items may not have been cleaned if they are in presentable condition.
• No warranty is expressed or implied regarding the usefulness or durability of any item.
• We may limit quantities and/or refuse service to anyone.
• Items are researched and retail value is an approximate unless items are otherwise sold with retail tags attached.

General Listing Guidelines (Detail)

In an effort to prevent our Members from infringing on the intellectual property rights of others, the following guidelines may be helpful. PLEASE NOTE, these guidelines ARE NOT INTENDED TO CONSTITUTE LEGAL ADVICE IN ANY WAY WHATSOEVER. Due to the vast number of products and brands sold in the reFINEstyle marketplace, reFINEstyle cannot be considered an expert regarding intellectual property concerns with each and every item. Further, reFINEstyle cannot offer any brand specific advice. If you have any questions about your item, reFINEstyle recommends that you contact the manufacturer or the appropriate type of legal counsel. A Seller is ultimately responsible for the legality of any item offered for sale on reFINEstyle and the listing describing that item and reFINEstyle ENCOURAGES you to act responsibly. If an item is found to violate any policy your listing may be removed from reFINEstyle. Continued violations on reFINEstyle can lead to the suspension of your account. It is truly in your best interest to create listings that are not legally objectionable.

Guidelines for creating sensible listings:

• Create and maintain control of your own listing content;
• Ensure the accuracy of the statements in your listing;

• Ensure the authenticity of your items and use brand names appropriately; and

  NOTE: Under no circumstances is it appropriate or acceptable in any way to list replicas, fakes, counterfeits, or other illegal copies on reFINEstyle. Further, PLEASE NOTE that under the law, lack of knowledge as to whether or not an item is counterfeit, does not excuse the Seller's liability. It is the Seller's responsibility to ensure the authentic nature of the item sold.

  NOTE: While reFINEstyle does review the items listed on our site prior to posting, we are NOT experts in each and every product sold, therefore, reFINEstyle IS IN NO WAY RESPONSIBLE for items posted on the site. All items posted by the Seller are the SOLE responsibility of the Seller. The purpose of the reFINEstyle 24-hour Checkpoint is to ensure the requisite data is complete and that photographs are of the appropriate quality such that they are clear and easy to view for potential Buyers.

A Seller must not utilize any techniques to circumvent or avoid reFINEstyle fees or dilute the integrity of the reFINEstyle marketplace. Thus, Sellers cannot, among other things, do any of the following actions:

• Offer the opportunity through reFINEstyle to purchase the item or other merchandise outside of reFINEstyle.
• Solicit Buyers to use payment methods not specifically permitted by reFINEstyle (payment methods other then PayPal).
• Use profanity in a listing.

Listing Fee Details

Listing fees are $2.00 per item. Please note, given the time and effort required to review listings, listing fees are non-refundable.

Please ensure you are in full alignment with reFINEstyle.com listing guidelines BEFORE making your submission.

Information regarding listing requirements is available within the policies section of reFINEstyle.com.

reFINEstyle Fees

The final sale price is listed on the item detail page, this includes the final sale price to be paid by the buyer.

reFINEstyle.com does not charge buyers a fee for purchase of items.

Seller fees can be obtained by contacting the reFINEstyle.com team at join@reFINEstyle.com

24 Hour Checkpoint (Detail)

To protect the integrity of the reFINEstyle marketplace, reFINEstyle has guidelines and policies describing items that cannot be listed, such as:

• Items prohibited by law
• Items prohibited by reFINEstyle's policies

Any item that violates our policies or infringes on the copyrights of others may be immediately removed. reFINEstyle reserves the right to send items back for rework and/or reject items if they do not meet reFINEstyle requirements. Reasons for such a return may include, but are not limited to, poor photo quality, counterfeit items, or items suspected of being counterfeit.

Notice of Listing Return, Rework, or Removal: If a Member receives notice from reFINEstyle regarding a listing removal or rework, the Member should read it carefully. It contains links to helpful information about the applicable policies, and can help you prohibit this action in the future.

Reporting a Listing Violation: If Member sees a listing that Member feels is prohibited by reFINEstyle, the Member is asked to please report violations to violations@reFINEstyle.com. reFINEstyle will immediately investigate the situation. Due to privacy concerns, reFINEstyle will NOT inform the Member about any actions taken as such actions will be considered confidential as between reFINEstyle and the impacted Members.

Member Disagreement with Removal or Cancellation: A Member can contact reFINEstyle by replying directly to the notification email received. If reFINEstyle agrees that the item was removed in error, the Member will be allowed to relist it. Please review our listing policies.